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Phi Phi Villa Resort Reviews

   

Phi Phi Villa Resort
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Reviews of Phi Phi Villa Resort

110

Hotel
Reviews

Hotel Reviews

Read all 110 reviews and thoughts (average: 2.72 out of 5) on the Phi Phi Villa Resort before you book online.

1/5    Score based on 110 reviews

5/5 =
Excellent
8%
4/5 =
Very Good
26%
3/5 =
Average
23%
2/5 =
Poor
15%
1/5 =
Terrible
28%
1/5

Terrible

dont go there!!!
Date:
Our staying in this resort was the a compleet disapointment. The manager is horabel,with a very low service orientet attitude and not nice to the customers. rooms are far from beeing cleen. The...

5/5

Excellent

Great place, nice people
Date:
We spent 3 nights in the resort and we enjoyed our stay a lot. The rooms are nice and clean with semi open air bathroom. The place is on a very good spot, close to the beach and some good places to...

5/5

Excellent

We will be back
Date:
We spent 5 nights in this place and loved every minute of it. The room was fine exept something in the bathroom leaked, but Thai plumbing we learnt throughout our trip leaves something to be desired....

4/5

Very Good

a pleasant surprise
Date:
We were very happy with this resort.I believe they have done (and were still doing)renovationn.Our room was really spacious and modern.The bathroom was an unexpected surprise..new and modern.Ron,the...

4/5

Very Good

Relieved!!
Date:
Having read previous reviews of Phi Phi Villa Resort I was a little worried what to expect. But I was pleasantly surprised! We stayed for three nights, was in a great location - near main street,...

4/5

Very Good

Completely loved it, definitely going back!
Date:
Me and my mum stayed there as an 18th birthday trip to celebrate (we both love travelling) and after reading some rather negative reviews decided to take our chances. I had done a lot of research...

1/5

Terrible

Very poor
Date:
We stayed 4 nights and we don't recommend it at all. The only good thing is the location, but you can find another accomodation much cheaper and better quality with the same or better location. Staff...

1/5

Terrible

Seriously?
Date:
After living in Thailand for 5 months, I know what to expect from Thai hospitality. This is everything except that. It is filthy, not well managed and located too far out of the party areas. If you...

1/5

Terrible

Disgusting! Don't stay here!
Date:
I promise I am not normally a hater...but this place was so bad I refused to stay there. We had booked 5 nights here as part of our honeymoon in an ocean view "lluxury deluxe villa"...big...

4/5

Very Good

nice and quiete
Date:
It is a very nice sweet and quiete resort. Very friendly staff, just the breakfast should be a little bit better. Anyway a very nice place to be, just 30 sec. to the beach. and a 10 min. walk to...

3/5

Average

Between Average and Very Good
Date:
Great for families to relax and a base for day-trip activities. Can still hear the music from restaurants and bars along the water walkway, but it's not bothersome at night, thankfully. Our 'Luxury...

4/5

Very Good

Lovely place, wonderful atmosphere
Date:
We stayed there 4 nights. It was really good. The atmosphere is very relaxed, staff cleaning it all the time, wonderful breakfast, lovely swimming pool. Possibility to have a laundry service and staff...

4/5

Very Good

Nice quiet resort close to the city center with nice pool
Date:
We stayed 2 nights in Phi Phi Villa. The resort has one of the best pool of the island with sea view through the palm trees. The resort is located at the end of the main beach, so you can get the...

2/5

Poor

Nice but overpriced
Date:
This hotel is located on the beach in a relatively quiet part of the island, at stone-throwing distance from the sea. The bungalows are nice and clean, but there is a general lack of care for details....

1/5

Terrible

Filthy, Expensive,Unfriendly,Unorganized
Date:
We stayed 3 nights at this hotel which belongs to an expensive category on the island. First we were given a room with air-conditioning unit losing water, the water in the basin not clearing away and...

1/5

Terrible

Don't Stay, there are much better out there
Date:
First off if you are going to PP then book ahead and i mean months ahead (banyan tree looked nice). All the reports are true, this hotel is aweful. On the SURFACE it looks nice, updated lobby, updated...

1/5

Terrible

Not worth the money !!
Date:
We visited the hotel in Dec 2012 with 6 of my friends, right from start we had issues, the boat ticket issued from Krabi to Phi Phi were not accepted from the Pier, we had to pay on our own. When we...

1/5

Terrible

Don't ruin your trip!
Date:
Phi Phi Villa Resort. Its a trapped! Don't even think about it! You basically want to cry out of impotence. After 20 days around Asia, we got to know amazing places that will remain in our mind and...

4/5

Very Good

Good Hotel with warm welcome
Date:
We stayed in this hotel during a trip for two days, they organized a sea fishing and tasty dishes in the evening for our honeymoon. The service is very nice and perfect location on the island of koh...

3/5

Average

Great location, nice pool, average rooms
Date:
In short - Fabulous location, we absolutely adored Phi Phi and would love to go back however if I did I would probably try to get a little more luxury for my money. In long - This is in a perfect...

5/5

Excellent

BEST HOTEL SERVICE WE HAVE EVER RECEIVED !
Date:
AMAZING STAFF - ASK FOR NING (carpe diem restaurant manager) AND BULAN (receptionist at the hotel) AMAZING LOCATION - 10 minutes from the dock, BEACH FRONT (10secs for you to get from your villa to...

4/5

Very Good

Good but not great
Date:
Stayed 4 nights at Luxury Deluxe Villa including Christmas Eve. The hotel area is very clean and nice, the staff extremely friendly and helpful. The customers are mainly Swedish couples and families....

4/5

Very Good

Fantastic, Friendly Hotel
Date:
I have had a wee read of some of th ereviews recently but have to disagree strongly! I think people forget that this is a remote Island resort. Our bungalow was clean and had everything we...    

1/5

Terrible

Do yourself a favor and don't stay there!!!
Date:
This place is noisy, dirty, smells bad, very poor maintenance, bad service from the staff. The lobby toilets are worst that the toilets on the most isolated villages of India. It is just disgusting....

1/5

Terrible

Warning warning worst place ever
Date:
Dont come here!!!! Worst place in thailand, not our first trip to this country, first time in phi phi, booked it with an agent, worst place, dirty, noisy, lost the laundry made us pay, worst brekfast,...

5/5

Excellent

best place in phi phi for families
Date:
stayed there for 5 nights. best location on the island. great pool in addition to close by beach (~20 meters from the pool). staff was good. breakfast was great and tasty. they picked us from the...    

4/5

Very Good

Perfect Phi Phi Group Trip Party Recoup Zone
Date:
Me and a group of friends stayed here for 2 weeks in October this year and really had a blast. We stayed in the Deluxe Villas and I found them to be really great. Clean, funky and well laid out. I was...

3/5

Average

Perfectly nice in a quiet part of Phi Phi
Date:
My partner and I stayed at Phi Phi Villa resort for one night in peak season, we used it as a base to see the Island and the surrounding areas, the facilities are adequate and compared to a number of...    

4/5

Very Good

Great location in a nicer part of Ko Phi Phi
Date:
There are plenty of bad reviews here, but we had a wonderful time at the Phi Phi Villa Resort! We live in San Francisco and have pretty high hotel standards, and we'd stay here again. don't be scared...

3/5

Average

Terrible customer service, nice enough rooms
Date:
When we first arrived here, we found the rooms to be amongst the nicest we have stayed in in Thailand. However, the customer service here was unbelievably bad. We found that both the air con and...

2/5

Poor

Dont stay here if you want to stay clean
Date:
Prebooked this hotel with an agent in a different city, and our criterias was that it should have a good bathroom, be clean, and provide a baby crib. They did not provide the requested baby crib,...

2/5

Poor

Initial impression OK, but ... very fundamental flaws!
Date:
At first sight, a fairly good deal, comparatively speaking, as far as hotels in/around the tourist village in Phi Phi is concerned. Individual "villas" appear nicely positioned, close to pool, beach...

3/5

Average

good location, nice bungalows, VERY bad service
Date:
hotel is overall ok, the budgalows are spacious and comfy. Location is good, next to the beach and a couple of nice bars and restaurants. But Customer Service is horrible. My second time in...

2/5

Poor

Possibly one of the better hotels on the island
Date:
First of all if you are thinking of going to Phi Phi to visit a picturesque island do not go to Phi Phi. The island is a dump full of tacky restaurants and tourist shops. If you do decide to go to Phi...

3/5

Average

Nice but not very well maintained bungalows
Date:
The location of the resort is quite good, it is at the end of the tourist road of Ko Phi Phi so there are less people around and the noise level is really low. The bungalow area is very well...

4/5

Very Good

Nice Stay, away from the noise but not far from the parties
Date:
We stayed in this hotel for a couple of days in December, and despite being the peak season it wasn't very crowded. The room was beautiful (Luxury Deluxe Villa), and the bathrooms were ok. Once during...      

4/5

Very Good

3 Star Resort in a 5 Star Location
Date:
The old saying in real estate is "location, location, location" well this resort has struck gold for it's location. It is a 10 minute easy walk from the ferry pier and is on the water, separated by... 

4/5

Very Good

Best 3 Day Break we have ever had :)
Date:
I found Phi Phi Island possible one of the most magical locations I've ever been to. We were staying in Patong for 3 weeks & decided spur of the moment to jump on a ferry and goto the half moon party....

5/5

Excellent

Nice villas, good service
Date:
About 5 minutes walk from pier, good quality hotel just next to the beach. Really neat and beautiful villas. Good and nice service. A bit noisy in night time because of the restaurant which is located...

4/5

Very Good

decent stay for good price
Date:
most hotels in phi phi cost more than the rest of thailand.. but you cant exactly blame them as everything they need to sustain has to brought in from the mainland. this island was ravaged by a...  

4/5

Very Good

Ok stay
Date:
We stayed here for 6 nights recently in a deluxe bungalow. Location is perfect for a couple, a quick 10 minute walk into the main street hussle and bustle of Tonsai but still with all the dining, bars...

2/5

Poor

Not worth the money
Date:
Taking into account the annoying repair works constantly going on, the less-than-satisfactory breakfast (no butter, just margarine, low quality bread etc), bathrooms more suitable for a 500 Bath per...

3/5

Average

it is still a good hotel for Phi Phi
Date:
This was our second time in Phi Phi Villa (June 2012). I have to say that the first time was much better (January 2010). Pool was going a renovation as mentioned before. They said that there is a big...  

3/5

Average

Disappointing.
Date:
Upon arriving at Phi Phi, we booked this hotel from the 'agency' at the harbour. Very impressed when they sent a man with cart to collect our bags, and we were given a refreshing drink and cool towels... 

1/5

Terrible

Over priced, better than a floorless tent and a hole in the ground!
Date:
Where to start? No pool, it's being refurbished. Looks like it'll be nice when it's finished but frankly I would've preferred to have a non-lumpy mattress, comfortable pillow and a toilet that...

1/5

Terrible

Horrible hotel - my recommendation is STAY AWAY!!!
Date:
We were planning to stay at the Phi Phi Villa Resort in June 2012 for 2 nights, but never checked in to the hotel finally and STILL HAD TO PAY ONE NIGHT!!!!. Upon arrival it turned out that the...

2/5

Poor

False advertising, very rude staff!!!
Date:
They advertise a nice pool and beach front property. The beach is across the road and isnt even large enough to lay on, nothing on this side has a beach to lay on. The pool is disgusting, no one in...

4/5

Very Good

Best place on Phi Phi
Date:
Having spent 3 nights on Phi Phi before we arrived at Phi Phi Villa Resort we were famillar with the location and surrounding area already. In my opinion this is the best part of Phi Phi to stay on....

2/5

Poor

Don't book bungalows- Villa's are your best bet!
Date:
I stayed at this place in 2010, in the deluxe villa, I found it was basic (especially the bathroom- concrete style and open air shower) but we enjoyed our time there, it was a big spacious villa-...

3/5

Average

quiet, bad management but ok value for money
Date:
The first night there was a nightmare….I was expecting vires of the ocean, instead all I had was views of other bungalows. The room was standard, as you would expect for a 3 star, however the air con...

4/5

Very Good

Best location on the island, nice hotel friendly staffs
Date:
The porter who pick us up from the pier was very friendly poor man got to carry all our big bags. The check in go very easy and fast even we were early but our room was ready. We tried to change our...             

3/5

Average

unpleasant check in otherwise ok.
Date:
Stayed here for 4 nights deluxe villa. Positives; friendly porter to carry your luggage to and from pier. Big pool and nice sunbeds. Quiet part of island so relaxing. Breakfast ok. However I had a...

3/5

Average

not worth the price
Date:
I am not sure why some people think this hotel is paradise. The island location surely is, but not the hotel. We stayed here 5 nights, at about USD 100 per night. I tried to extend checkout by a few...

3/5

Average

Good for FAMILIES, next to the beach, but a bit too expensive (value)
Date:
+: next to the beach, booking office at the reception, private villa/room, -: far from main street of PhiPhi (restaurants, shopping, diving center) and far from harbor. Many TV channels but bad...

2/5

Poor

Management Could not Care
Date:
Despite a good location and facilities, this was the worst run hotel we have stayed at for a long time. The (Luxury) room was spacious but the bathroom filthy; despite asking management to clean it...

4/5

Very Good

Can't understand all the negative reviews for this hotel in beautiful Phi Phi.
Date:
We stayed in the Deluxe Family Suite for 6 nights, which is tucked away behind the pool area. There is 2 good size bedrooms, 2 bathrooms and a lounge area in between which we had a fold up bed set up...

4/5

Very Good

one of the nicest hotels in this part of the island, beach not nice
Date:
This is one of the nicest hotels in Ton Sai bay and around, according to what we saw. There are some other nice ones. The bungalow was nice, and they added a bed for a friend of ours who decided to...

3/5

Average

Less than impressive
Date:
We stayed here for 1 night in November 2011 (en route from Krabi to Phuket). On arrival we were greeted by the porter from the hotel and then it took around 15 minutes down the main walk street to...

3/5

Average

Nice location but not the best rooms
Date:
This hotel has a really nice pool area and the staff are very helpful and friendly. The location is also nice as it's a little bit out of the main strip so is a bit more chilled out. However the rooms...

3/5

Average

not quite right, but a good location
Date:
well it wasn't our first choice of resort as the beach resort on long beach was fully booked & we were running out of choices, however we did like the location as it was far enough from the busy bar...

4/5

Very Good

One of the best value non-budget options on Phi Phi!
Date:
We have been to Phi Phi many times and Phi Phi Villa is in my opinion, one of the best options on the island if you want to tick most boxes. All accommodation is well furnished but the luxury deluxe...

2/5

Poor

There are better places to stay for the same price
Date:
We have just left phi phi, having stayed 5 painful nights at phi phi villa resort. Our room was damp and smelt as such, the shower room was some kind of mosquito breeding area, the shower was only...

3/5

Average

Reasonable room, uncomfortable/cheap bed, luke warm receptionists.
Date:
I usually use trip advisor to plan my hotel choices, but in this case I decided to take a gamble and walk around Phi Phi to look for my accomodation. After almost a couple of hours of searching I...

1/5

Terrible

Rude staff - dated rooms
Date:
We cut our trip short because we couldnt sleep properly in our room. The aircon was so loud kept us up most of the night. The staff are rude from the first introduction. Leaks throughout the room so...

4/5

Very Good

Good and quiet resort
Date:
If you like decent quiet place in Phi Phi - Phi Phi Villa is what you need. It is a bit far from the "Center" where all the bars and restaurants are but if you enjoy walking - it's got the perfect...

4/5

Very Good

The best place to stay on Koh Phi Phi!
Date:
The allure of this island has always fascinated me.....after leaving an incredible weekend on Raily Bay: Krabi,we take off on a 1hr and 45min nice ferry boat ride across the Andaman Sea to Koh Phi...

3/5

Average

Overpriced for what you get
Date:
We booked into this resort for one night on the reccommendation of an Ao Nang travel agent. The layout of the resort is lovely with a big spacious reception at the front and the pool adjacent to that,...

4/5

Very Good

Picture Perfect beach days
Date:
By

When in 2009 we first travelled to phi phi as daytripper we liked the place so much that we decided to spend a week in this island with our next visit. After checking a lot on the reviews of almost...    [read full review]
When in 2009 we first travelled to phi phi as daytripper we liked the place so much that we decided to spend a week in this island with our next visit. After checking a lot on the reviews of almost all the hotels there on Tonsai bay we decided to stay here. The hotel is right on the beach and if you select the luxury sea view villa – you get all what you want. You can have your morning cup in the balcony watching the serene sea, the sand is really white and the water is just as in the picture.

Yes it is true that the hotel charges you ThB 1000 for the room keys, but this is just for their safety and they very politely returned this back to us on the day we checked out. There are 3/4 girls in the reception, yes they are not good in English but if you are polite with them they can make you understand. We are 4 adults travelling together of the same family so we wanted 2 side by side rooms and this is a request we put on the time of booking itself. They told us on the day we checked in they do not have a side by side rooms but they will give that next room by morning next day, and they did keep to their promise and they did gave us the side cottage the very next morning at 9.30am. Rooms are definitely large and very clean. The toilets are big but they do not have enough lights there, the place is quite dark even during the day. Rooms did have digital safe which was good because most of the time we were out and we have kept our mobile phones and money on that.

We did have to ask the house keeping to clean our rooms and they cleaned that every day. The only cons we found is that the rooms did not provided any coffee maker, but since we had already knew about it, we took our own to have the morning tea/coffee. Apart from this matter nothing was bad about this hotel. The pool was very nice and my son 7 yrs enjoyed a lot in the pool. The sea is just a walk away and the sea in front there is clean and worth to get in.

All in all this place is great. Location is just perfect. Even in low season all the shops were open and you get plenty of foods anywhere you walk the way. This place is a little away from the pier so when you have to walk a bit to reach the hotel, but again this place do not have the crowd and noise and you can have a very pleasant stay here. We did enjoyed very much of our stay, Phi Phi is much better than AoNang, Lanta, or any parts of Phuket. This is just a picture perfect beach holiday.

1/5

Terrible

I wouldn't let my dog sleep here - DO NOT CONSIDER if you want to
Date:
By

After looking at the beautiful room photographs online and reading other reviews here, we booked two nights (in a Luxury Deluxe Sea View Suite) at the Phi Phi Villa Resort for our two nights in Tonsai... [read full review]
After looking at the beautiful room photographs online and reading other reviews here, we booked two nights (in a Luxury Deluxe Sea View Suite) at the Phi Phi Villa Resort for our two nights in Tonsai Bay. We were really looking forward to our stay but when we arrived we were (not) greeted by four rude girls who stared at us insolently despite our friendly greeting, then proceeded to take half an hour to check us in. They required a 1000BHT room key deposit and when we didn't have the cash on us we had to surrender our passports, something I was very uncomfortable with.

We were then shown to our room by one of the unfriendly girls while we lugged our own luggage up and down stairs, over grass and pot holed pavement. She pointed at our room, handed us the key and left. We hauled our suitcases up the six stairs to the front door and took in the view of the lovely foreshore and beach just 10m away. It was breathtaking!!

Then we opened the door….. The lock had been tampered with at some point so the key was unnecessary, the smell when we opened the door was absolutely vomit-inducing (and we're used to the open sewers of Thailand). There was mould growing all over the walls and ceiling, the front door glass was smashed in several places, the plaster had numerous punch holes that had not been fixed, the white bedcovers were stained all over, the toilet was full of (someone else's) urine which wouldn't flush, and the room essentially looked NOTHING like the photographs online.

We stood staring at each other in disbelief for some time, then built up our courage to lug the suitcases back to reception and ask for our money back. This is NOT something we normally do! Once again, all four girls at reception stared blankly at us and pretended to speak very little English, aside from saying "you pay, you pay", whilst giggling amongst themselves behind their hands. We described the condition of the room and said it was not ok, we could NOT stay. They offered another room somewhere newer but smaller in the hotel but all we wanted was our passports back and somewhere clean and normal to stay. They read (for 40 minutes) through our emails related to our online booking before stabbing at the line in the fine print that reads "One night's deposit to be paid at time of booking. This is not refundable". Nothing we said would change this, and they refused to call the manager for us to speak to.

We forfeited the one night's deposit we'd paid then paid a few visits to other hotels and ended up staying at the Banyan Villa, five minutes closer to the markets. The Banyan I can highly recommend for the lovely service, clean traditional rooms, free internet, gym and fabulous seafood restaurant.

Phi Phi Villa Resort - such rude staff, such a lovely location, such revolting rooms.

1/5

Terrible

I wouldn't let my dog sleep here - DO NOT CONSIDER if you want to enjoy your holiday
Date:
After looking at the beautiful room photographs online and reading other reviews here, we booked two nights (in a Luxury Deluxe Sea View Suite) at the Phi Phi Villa Resort for our two nights in Tonsai...

3/5

Average

Average
Date:
By

My wife and I stayed in Thailand for the whole month, phuket, phi phi, koh samui and koh lanta. The location of the resort was great, nice pool to relax, not many resorts on Phi Phi have pools. Look... [read full review]
My wife and I stayed in Thailand for the whole month, phuket, phi phi, koh samui and koh lanta. The location of the resort was great, nice pool to relax, not many resorts on Phi Phi have pools. Look for a resort that has one! No where to swim on low tide.
They make you sign in & out your beach towel or pool towel.
Breakfast here, oh my god, the worst we had in our whole stay. Just book the room and eat else where. A lot of noise at night from music and drinking, don't expect a good nights sleep anywhere, they party every night.
The locals are very rude, poor service.
Overall great diving and sight seeing. Walk to the lookout, great views and excersise.
Room Tip: Away from the beach or pool.

2/5

Poor

Bad atmosphere
Date:
By

On the plus side: Close to the beach, and set in a very pretty location with well maintained gardens. The two bell boys were friendly and polite, and given our experience with the rest of the staff I... [read full review]
On the plus side: Close to the beach, and set in a very pretty location with well maintained gardens. The two bell boys were friendly and polite, and given our experience with the rest of the staff I would strongly recommend that management & their team use them as their role models. The thing I liked most about this hotel was checking out with the knowledge that I will not be back.

At check in you are given a list of rules & regulations, asked to pay for the room in full and asked for 1000 thb (around €25) deposit for the room key. I was also told that if I wanted to pay with my particular credit card I would be charged an additional 5 % on my bill. I used this all over Thailand and was not asked this anywhere else. When arriving in the restaurant for breakfast we were greeted daily with a young waitress who seemed only capable of barking loudly, ‘’room number!!’’. The breakfast was awful – bland tasteless ingredients appeared to be used which were verging on inedible. I challenge anyone to make more foul tasting pancakes than their chef was capable of – burnt on the outside and raw batter in the middle. If dining early you will eat breakfast along with the hotel staff including gardeners and maintenance people in their dirty overalls. We had several complaints which were met with either indifference or hostility, and whenever we asked to speak to the manager we were always initially refused. The English lady that runs the coffee shop was also rude with a passion for sarcasm. In general the atmosphere in this hotel was terrible, and in the reception area there always seems to be someone complaining about something.

3/5

Average

Good location, terrible service.
Date:
By

Stayed here in Sept 2010 for about 4 nights. Loved the location due to its close proximity to Carpe Diem bar. Our villa was right by the poolside so was one of the more spacious villas.... [read full review]
Stayed here in Sept 2010 for about 4 nights. Loved the location due to its close proximity to Carpe Diem bar. Our villa was right by the poolside so was one of the more spacious villas.

Unfortunately we had to specifically ask for our room to be cleaned each day. We were made to feel that this was a great inconvenience to the staff. On one occasion we also returned to our accommodation one afternoon/evening to find the cleaning staff had left our villa completely unlocked all day and anyone could have walked in! We were horrified, however when we informed the girls at reception they were in no way bothered or apologetic.

The pool was nice to swim in (as the locals warned us not to swim in the sea near this part of the island) however there were not nearly enough chairs/loungers around the pool - we felt that this was poor considering we were visiting during low season. The cushions on the chairs / loungers were also tired.

Breakfast was also dissapointing. The choice was poor and the service was lackluster.

All in all, whilst we were there, we felt this place was 'ok' value for money.

HOWEVER, deep breath, on our final day we experienced what can only be described as an utter FARCE as we tried to check out. The staff on the reception desk were nothing but rude and arrogant towards us. They created an embarrassing fuss and would not let us leave.... until they had fully investigated why there was an different style glass left in our villa!! Yes, I am referring to the small glass cups that are in the room for guests to drink out of / store their toothbrush in! I can't believe I'm even having to write this because the whole situation was such a joke. Of course it was the same glass in the room as when we checked in, and If the staff had paid attention and taken the time to properly check and clean pur room each day, then this awkward situation would never have taken place. We were made to feel like criminals in front of all the other guest. Absolutely disgusting! We didn't do anything wrong. We were polite and curtious throughout our stay. The way in which we were treated right at the end was entirely unacceptable and understandably left a sour taste in our mouths. Reading other comments here, we are not the only ones to have suffered from the poor level of service at Phi Phi Villa. All becuase of a glass cup.

Phi Phi Villa - you have all this (free) feedback from guest who have taken their time to write about their experiences. Use this information to your advantage, and turn your lovely resort around please.

3/5

Average

Comfortable bedrooms, beautiful sceneries, non-eng speaking recep
Date:
By

We had a thorough research on which hotel to stay on phi phi island and chanced upon this one. We booked the hotel for 3 days, regardless of the comments that are frightening to our eyes like the...        [read full review]
We had a thorough research on which hotel to stay on phi phi island and chanced upon this one. We booked the hotel for 3 days, regardless of the comments that are frightening to our eyes like the rooms being not up to par, toilets being dirty and staff being rude.
The hotel, like every other ones on the island send their bell staff to pick the guests up at the ferry pier. It was an appreciated, warm and welcoming touch esp after a long almost 2 hours ferry ride. The bell staff were extremely friendly and NOTHING like what previous complaints had said of. Of course, a few baht tips wouldn't hurt considering the fact that the guy had literally pushed the heavy trolley filled with your bags from the other end of the island to the port. We were greeted with a small glass of refreshing fruit juices while waiting for the reception staff to check us in. The lady cut to the chase with whatever the charges were and that we had to pay 1000baht deposit for our keys. She left after that without saying a word and left us wondering what we were suppose to do next and left a key on our table that we were seated at. It was the bell boy that brought us in to our bungalow. I'm guessing lots of mis-communications between guests n reception staff would not have caused the hotel a bad name if their English was half as good as their bell staff and waiters at their carpe diem cafe. I've been a hotelier myself and as the saying goes, the receptionists are the face of the organization(hotel) that they represent. Lets move on to the room, it was all clean and renovated, we stayed in the luxury deluxe villa which was a bungalow near the swimming pool without the sea view so don't expect to see any sceneries from your rooms. The bed was so comfortable and so were the pillows. It was nothing like the pictures Ive seen from other travelers so I'm guessing they renovated the rooms. The bathrooms though really could use some lighting(as we were literally showering in the dark) and some tiles would've added a cleaner touch instead of just concrete slabs. We requested for an extra bed from the moment we booked the hotel from 3 months earlier. However the bed only arrived after we went to the reception for the 4th time to ask for it. Overall, the rooms were spacious and very clean and comfortable.
There was a massage cabana within a distance from the pool, where you can literally get a massage by the beach with the full view of the mountains and the deep blue sea. Impressed by the view, we opted for a 400 baht massage. The moment i lied down to relax and enjoy the moment, the ladies who were massaging us WOULD NOT STOP talking to each other to a point it was too loud to bear. We couldn't sleep, not to mention even enjoy the massage because half an hour later, followed another hotel staff who came by and they started exchanging words or rather shouting at each other. When I asked the lady if they could bring their volume down, she was offended n replied that they need to order water so they have to talk. So they ordered water for 1 whole hour as we gave up on enjoying our massage and frankly speaking, that was the most horrible massage experience I've had in thailand and i have always loved thai massages. We did not let that ruin our holiday nevertheless, but please take this as a warning before you decide to go there.
Moving that aside, it was a pleasant stay and carpe diem was definately a gem to chill your afternoon listening to bob marley, sipping on our fav carpe diem cocktail. The view of the clear blue waters and mountains are breathtakingly beautiful from outside of the hotel. All the hotel needed was to improve their receptionist staff on their english as it does come across as rude to us when they ask us certain things such as hairdryers, towels and such. I think the in and out system for pool towels is reasonable as guests who arent responsible for the stuff they use should be charged. There are several convenient stores beside the hotel which sells things from snacks, lotions, shower gels, etc so it was very convenient. The hotel is located within a walkable distance from the nightlife yet far enough to get a good night sleep in peace. All and all it was an unforgettable experience esp with my friends and we loved the island as much as we loved the hotel. Hope the hotel could take this comment as something constructive esp in areas they could improve on.
Note: Overall the hotel isn't anything fancy but comfortable and safe for any travelers ready to explore the nightlife and beautiful view of the sea on phi phi island. None of the villas have a direct seaview. If you are expecting a 5star service and luxury, looking for a peace and quiet time there are other options on the other side of the island where the waters are clearer and away from nightlife. But this one is just right for us as we wanted beautiful scenes and nightlife within a walk away.

3/5

Average

Comfortable bedrooms, beautiful sceneries, non-eng speaking receptionists, lovely experience.
Date:
We had a thorough research on which hotel to stay on phi phi island and chanced upon this one. We booked the hotel for 3 days, regardless of the comments that are frightening to our eyes like the...       

3/5

Average

A good hotel in a good location
Date:
By

Once you realise that hotels on Phi Phi are significantly more expensive than in Phuket, then the Phi Phi Villa Resort represents relatively good value for money. It is located just off a quieter part... [read full review]
Once you realise that hotels on Phi Phi are significantly more expensive than in Phuket, then the Phi Phi Villa Resort represents relatively good value for money. It is located just off a quieter part of Ton Sai Beach beach within easy walking distance to the main tourist shops, restaurants and bars.

The resort itself is clean, comfortable and nicely maintained with accommodation offered in bungalows or villas overlooking a garden. It would have got higher rating from me except the bungalow that we were given had damp in one of the walls which made the room smell musty.

The inclusive breakfast was good and there is a very nice swimming pool around which to chill.

5/5

Excellent

Beautiful. Relaxing. Great. Would definitely stay here again!
Date:
Not quite sure whether people had stayed at the same hotel that we did, but Phi Phi Villa Resort is definitely a great find! The porter met us at the Pier and walked our bags all the way to the...   

2/5

Poor

Send staff to hospitaltiy school!
Date:
Phi Phi Villa was merely a adequate accomodation on my asia tour. The bungalow was in good condition, but the staff was terrible! The woman who worked the breakfast was a total grump. The front...

5/5

Excellent

A great find!!
Date:
Only a small walk from the pier i arrived to Phi Phi Villa Resort. I was welcomed by friendly, smiley faces and was checked in nice and quickly, then shown to my room. My room was so beautiful,...

3/5

Average

Great location, terrible service!
Date:
Was picked up from the pier and the porter was great. Arrived at the hotel and the front desk girls were terrible. They were very rude and everything was an effort for them, from checking you in, to...

5/5

Excellent

Beautiful!
Date:
Love this island and loved this hotel. You walk everywhere you need to go or take a boat taxi. People were great and they had an internet café for guests to use. Night life was so much fun. ...

2/5

Poor

Even if you dont read this review.....Please DO NOT waste your mo
Date:
Firstly, apologies for the delay in writing this, but we stayed here in November 2009. After realising that I base all of my holiday choices on reading Tripadvisor I decided that I really should...   

2/5

Poor

Do not go here
Date:
The resort is very disappointing. We had a deluxe room at the back of the terrain. The room was quite good; spacious, clean, well functioning air-conditioning. However, the service is terrible. The...

1/5

Terrible

Worst service in Thailand!
Date:
Stayed here with some friends this summer. Although the location is one of Phi Phi's best, is doesn't make up for the unfriendly staff. The resort allows one towel per person per day, which you have...

1/5

Terrible

dont even bother
Date:
we booked here in advance as were told that it was best to get a room booked incase you cant find anywhere on the day, so we thought we would treat ourseves and spend a little more on a bit of luxury!...

4/5

Very Good

beautiful
Date:
We moved from possibly the worst hotel in thailand (phi phi don chukit) to this hotel - and in comparison it was a haven. The hotel staff were friendly and helpful. The hotel pool looked over the... 

2/5

Poor

Terrible service!!
Date:
We booked this place because the facilities looked nice and the location seemed to be perfect (which was the only positive thing) and because they had a special rate for this season. However, when we...

1/5

Terrible

worst experience in thailand
Date:
We stayed at this hotel for two nights in february 2010. Pros The swimming pool is lovely Very close to the beach Reasonable choice for breakfast Cons Rudest receptionist ( i dont remember...

1/5

Terrible

AVOID!!!
Date:
Having travelled to Phi Phi 4 times in the past 10 years, I was somewhat shocked with the hotel and the overall management ability to deal with simple tasks. The hotel is classed as a 4 star;...

1/5

Terrible

Cleaning staff tried to steal my phone!
Date:
I booked into this hotel when we arrived in Phi Phi as the location looked very nice. We checked into the hotel for 1 night at a cost of 3500 Thai Baht (more expensive than a lot of the surrounding...

1/5

Terrible

DO NOT STAY IN PHI PHI ISLAND VILLA RESORT
Date:
we stayed here and the rooms are not what they look like on the internet, we actually downgraded to get a better room. the manager suggested we get a refund and when we came to check out, he was no...

2/5

Poor

Nice place – Very bad management
Date:
A beautiful resort with very beautiful swimming pool at a good beach but forget about the management. One receptionist with very good english only does the night shift. At the day (the most important...

4/5

Very Good

Much nicer than I expected!
Date:
I booked this hotel reluctantly after finding out that my original reservation elsewhere was canceled. The reviews on here make this place sound terrible, but that is not the experience we had. We had... 

5/5

Excellent

Great Place
Date:
What are people complaining about? After reading many of the reviews for this place, I cannot believe it is the same hotel I stayed at. The staff were friendly and helpful, the room was immaculate...

1/5

Terrible

Worst customer service ever experienced from a hotel
Date:
We arrived on the island in the morning and was told that check in would not be until 2 pm as our room was not ready, which we were fine with. However, come 2 pm our room was still not ready. I was...

1/5

Terrible

Pee Pee Villa is more like it
Date:
Ugh - the worst place ever. Had originally reserved 3 nights, but it was so bad we left after the first night. Ridiculously overpriced for what you get - dirty, cockroaches, bed bugs, no hot water. ...

1/5

Terrible

Disgustingly Bad
Date:
We booked for 3 nights but check out after 1 hour of being there - the room was FILTHY. When we brought this up with the front desk, they simply shrugged their shoulders. They had their money, why...

3/5

Average

Improving but still work to do
Date:
I have stayed in this hotel twice now, once in mid 2008 and then again at the end of 2009. One thing I would start by saying is that Phi Phi is essentially a backpacker's destination and if you are... 

1/5

Terrible

Overpriced, dirty and poorly managed
Date:
We booked the Deluxe Villa Garden View for 6 nights @ 3'500 THB/night. We left after one night ! I travelled a lot but this bungalow was the dirtiest thing I have seen for this price. Next morning...

1/5

Terrible

Please read this before booking
Date:
Although I gave a "1" score to this Hotel, I would actually give it a 2-3. The reason I gave a 1 score is because I want you to read this comment before you go. And, if you are like me, that only tend...      

2/5

Poor

A smart traveller must read ***
Date:
I have been to thailand 4 times and this could be the WORST as far as value for money go's... On our first day, it was brought to my attention they were building a "Mini Mart" as part of the...

4/5

Very Good

GOOD VALUE & GOOD HOTEL
Date:
Resort has a good location because of sea(50m from reception) but very far away from Phi Phi harbor. Villas are simple but clean and nice. So I recommended this resort, we had just one problem with...   

1/5

Terrible

The worst customer service ever...!!!!
Date:
I was there with a group of 18 people and we were treated very badly despite we stayed there 3 nights. The hotel manager complaint about the fact we left and took the room keys "100 times per days"...

1/5

Terrible

Do not stay here
Date:
A friend and I arrived on Phi Phi for 4 days after being very spoiled on Railay island. We got to Phi Phi villa resort and were beyond disappointed. The room was old, there was water damage due to the...

3/5

Average

Just Plain Ok....
Date:
This place is really just ok. We had no problems during our stay here at all; but this hotel is not luxurious at all. You can tell that when they rebuilt after the Tsunami that they chose the...

4/5

Very Good

No Problems Here!
Date:
After reading the bad reviews after booking this place I was a bit worried but when we got there we were pleasently suprised! great location, lovely little bungalows. the bathrooms could have been a...

4/5

Very Good

Loved Phi Phi Villa
Date:
I absolutely loved staying here! The staff were nice (couldn't speak English but that's ok). The room was pretty. The one thing I didn't like was the shower drain. Took forever for the water to go...   

1/5

Terrible

Scammers!
Date:
What a horrible hotel! We stayed 7 nights and our room only got cleaned once, even after complaining. Our towels and sheets got changed once and when we checked out, they charged us for 2 lost...

1/5

Terrible

Dont stay here
Date:
Phi Phi Villa Resort is the worst place I have stayed in South east asia and I have been travelling here for the last 3 months!!!! The staff were rude and unhelpful at reception. when we went to pay...

1/5

Terrible

Do Not Stay Here
Date:
This hotel is terrible. The website pictures are totally decieving and look nothing like the villa's. We arrived after staying at a lovely (and cheaper) hotel in Ao Nang, this part of our trip was...