Contact Us - Forms
By selecting the correct form below you ensue our Customer Service Advisors have all the information they need to answer your questions or respond accurately to your request. You may also wish to view our extensive FAQ area and our Policies, as the most frequently asked questions are already answered there. We will aim to answer all emails within 24 hours.
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For more information on cancellation procedures, please review our Terms and Conditions. See an excerpt below:
Cancellations
A cancellation constitutes a partial or complete termination of the booking agreement prior to check-in and relates to an existing reservation reference number.
- All Cancellations MUST be conducted in writing using the 'Contact Us' booking amendment form, available through all our websites.
- Changes notified directly to the hotel only, will not be accepted by Siam UK Trading Co., Ltd. Also please note that your contract is with Siam UK Trading Co., Ltd. and that our charges apply irrespective of what you may be told by any hotel staff when changing a reservation.
- Any reparations applicable will be calculated from the day Siam UK Trading Co., Ltd. confirms receipt of written notice.
- Your cancellation must be confirmed back to you by one of our Customer Service Advisors. If you have not received a confirmation of your cancellation within 48 hours after submission, it means we have not received it and you must resubmit it.
| Cancellation Timing |
|
Cancellation Charges |
| More than 7 days before check-in |
= |
1 night charge + bank transfer costs. |
| 2 to 7 days before check-in |
= |
5% of the total accommodation booking, with a minimum of 1 night charge + bank transfer costs. |
| Within 24 hours of check-in |
= |
No refund (100% charge) |
| After check-in (incl. early check-out) + No shows |
= |
No refund (100% charge) |
| Cancellation of peak season bookings* |
= |
No refund (100% charge) |
| * e.g. Phi Phi Island hotels and resorts in Thailand offer no refund for bookings made for the dates between 1st November to 1st March (Phi Phi’s Peak Season). |
Please note that occasionally charges may vary depending on the individual hotel or operator policy. Should these charges exceed our own policy, the hotel's policy charges will apply. We recommend taking appropriate travel insurance to cover for any eventuality.
ICQ: #253251063
MSN Messenger: onlinereservation@hotmail.com
